FAQs

Listed below are answers to common questions regarding our treatments and products.  Click on the treatment to reveal a list of  Q&A.

+ Bio Sculpture Nails
A nail biter  with very short nails has a special occasion in the future and wants to get there nails done. What do you recommend?

The Client should have a new set of bio sculpture gels approximately 5 weeks prior to the occasion. This way as the Client’s nails are slowly growing she is becoming accustomed to the new length. 5 weeks growth should also give her a good length. First refill should be applied within the first two weeks.

I swim 2 – 3 times a week in a chlorine pool, will this damage the Gel?

If the pool is highly chlorinated the Gel may become soft or discoloured as chlorine is a very strong chemical.  We suggest you apply an additional coat of Bio Sculpture Top Coat, which will seal and protect your gel.  After swimming remember to wash your hands with warm soapy water to remove the chlorine residue.

I have another brand of top coat, why can’t I use it?

We highly recommend you use the Bio Sculpture Top Coat.  Our top coat has been specifically formulated to protect the surface of the Gel from absorbing every day substances that can damage and stain the Gel.  You will find that another brand of top coat, can cause discolouring or even soften the Gel, this is due to a chemical reaction between the top coat and the Gel.

I have been using another brand nail polish remover to remove my Bio Sculpture Top Coat every second week, the Gel is starting to feel soft and is lifting around the cuticle area.  Why is this happening?

The nail polish remover you are using contains chemicals that are damaging to Bio Sculpture Gel.  Even if your nail polish remover is Non-Acetone, it still has many different chemicals to the Bio Sculpture Nail Polish Remover, which has been specifically formulated not to damage the Gel or the natural nail.  We recommend you use all Bio Sculpture products with your gel as these are compatible and will cause no damage to your gel.

I had a fresh overlay of Gel applied 3 weeks ago.  The Gel has cracks on the surface.  Do I need to soak off the Gel and start again?

No you don’t need to soak off and start again.  With a fresh set the Gel can be quite flexible.  The Top Coat is not as flexible as the Gel and can form small crazy cracks.  The client should remove their Top Coat with Bio Sculpture Non-Acetone Nail Polish Remover, wash their hands and then apply a fresh coat of the Bio Sculpture Top Coat.  If this occurs at other times, it could be that the Gel application is too thin.

I’m a hairdresser and have worn other nail systems before and found that they always came off.  Is there anything that you can recommend for me?

Bio Sculpture Gel, if applied correctly will look and work great on Hairdresser’s nails.  The Gel is flexible and very durable in water, which is perfect for Hairdressers.  Colour Gel is best suited as the staining from the hair dye, will not show.   Ensure that you have a refill every 2 weeks.

Is Gelish used with a Base Coat?

Gelish FOUNDATION Gel is new technology for gel adhesion. FOUNDATION is designed to create the bond between the STRUCTURE Gel, Gelish Colours & REVEAL Gel Products to the natural nail plate. FOUNDATION eliminates the need to use primer.

Do you use a Top Coat?

Gelish TOP IT OFF is a soak off gel top coat that seals the Gelish Gel Polish. TOP IT OFF cures under LED or UV Light and has a long lasting high shine.

How long does it last?

GELISH will last until you soak it off. Applied correctly GELISH does not peel, chip, crack or fade for weeks of lasting colour that Performs like Gel Applies like Polish.

How do you remove it?

This product will soak off in 10 –15 minutes.  apply Hand & Nail Harmony SOAK OFF artificial nail remover to a cotton ball and place on the nail. Wrap the nail with foil and allow the nail to soak for 10 –15 minutes.

Does GELISH cause any chemical damage to the natural nail.

This system uses only a pH balancing agent to stabilize the moisture level of the nail. The FOUNDATION Gel has adhesive properties that attract to the keratin in the natural nail acting as 2 sided tape to adhere the STRUCTURE or GELISH Gel Polish to the nail.

Can Gelish Soak Off Gel Polish be used over Traditional Gel or Acrylic.

Yes you can use GELISH over traditional gel or acrylic as long as it is being applied to a rough surface filed with a 100g Harmony BUFFER or a 180g Harmony FILE.
REMEMBER you cannot soak this off acrylic without removing the nail itself.

Is the remover drying to the nail & skin?

SOAK OFF remover is a derivative of the acetone family & contains additional solvents & conditioning agents to eliminate drying of the skin or cuticles.

+ Shellac Nails
What is Shellac?

Shellac is the brand name for a new, nail product created by Creative Nail Design. It is a hybrid, meaning half nail polish, half gel. The product is thin and strong enough to be applied similarly to nail polish, but it is cured in a way that gives it great flexibility and durability. It also has the incredible shine associated only with gel nails.

Who is Shellac best suited for?

Shellac is for people who want to maintain natural nails. The formulation looks as good from day 1 to day 14, but does not appear to damage nail beds.

Who is Shellac least suited for?

Shellac is not for those who are looking to lengthen their nails. You cannot use Shellac to create a longer nail. Also, Shellac isn’t for clients with extremely damaged nail beds, split or peeling nails. It is best to get on a corrective program with your manicurist before thinking about Shellac. If your nail is peeling off, it will take Shellac with it.

How is Shellac different from the traditional polish manicure?

Typical nail polish dries by evaporation, which means your manicure is not cured until 2-3 hours after your service. Think about it – most of your manicure time is spent waiting for polish to dry. But Shellac is cured by UV light, and within minutes. Your nails are completely dry by the time your manicure is over, and strong enough to withstand accidental knocks. It acts like a plasticized coating, suitable as a long lasting polish.

How is a Shellac service different from traditional nail enhancements (fake nails)?

Drills are never used or needed with Shellac, and removal does not leave nails dry, thin or possibly torn.

Can you apply Shellac at home?

No, Shellac can only be applied by a licensed, trained manicurist. Improper tools or techniques will give a less than desirable result with Shellac.

Why are my shellac nails sticky?

At the end of the application process the nails will always be sticky. In order to remove this all that needs to be done is a quick wipe down of the nails with a cotton ball wet with alcohol.

Are the UV rays from the lamp dangerous?

Like the suns rays, UV can be harmful however, CND scientists tell us that that direct sun light contains significantly more UV than the UV lamp.  If concerned, we recommend you simply wear sunscreen on your hands.

Can you take Shellac off at home?

You can. It requires the use of 100% acetone. Removal at home can be done; proper removal is only 10 minutes overall. However, removal at the salon very minimally increases the time and may be less of an inconvenience for you.

Will Shellac last longer than 14 days?

Many women have asked if their Shellac Nails will last longer than 14 days. The answer is yes. Although it can last longer than 14 days, we recommend getting it removed and re-applied at 14 days or just a little after.

What Should You Expect After 14 Days

For most women their nails grow fast. Nails that are healthy do grow fast and this is good. However, nail growth is the reason most women get removal and reapplication at the 14 day mark. They do this because the nail has grown out and it is visible from the bottom of the shellac, on the nail, and the new nail growth.

The second reason for getting the shellac removed at the 14 day mark is for the best removal results. The adhesion of the shellac will increase the longer the Shellac is worn. By waiting more than 14 days you are in fact making it a little harder to remove the shellac. This means that the removal process will take longer.

Is Shellac Safe For Pregnant Women?

Of course with every pregnant woman should independently consult with their doctor prior to using a new product or service. We recommend that pregnant women consult with their doctor prior to receiving shellac.

CND has reported that the Shellac products have not shown problems with pregnant women. Some pregnant women are concerned with the amount of UV light exposure from the UV light. It has been proven that the amount of UV light exposure by the CND lamp is equivalent to walking from your home to your automobile.

What is HD Brows?

HD Brows is a seven-step eyebrow shaping treatment that focuses on design.  It involves a combination of techniques, including tinting, waxing and threading, using specialist HD Brows products. There is also a full range of products you can purchase to enhance your brows in between visits.

How often will I need the HD Brows treatment?

The length of time your results will last depends on how quickly your hairs grow back and how well your hair holds colour.  On average you will need them done every 4 weeks.

Will I get the result I want straight away?

Most people get the HD Brows look immediately.  However, sometimes it takes a few visits for your brows to be perfected.

I have over plucked my brows.  Can I still have HD Brows?

Yes. you can be put on a regrowth programme that will train your brows into shape over a course of visits.  To speed up your regrowth and make your brows look better between visits, there are HD Brows products that will stimulate growth and make your eyebrows appear full and defined.

Can I choose a shape?

Absolutely.  Brow shapes are tailored to the individual as they have to suit your look and personality.  Your brows can be made dark or light, thick or thin, sharp or soft.  Your input is important in deciding the best shape and look for you.  We will consider your hair growth, look, colouring and face shape when deciding on your brow design.

+ Threading
What is Threading ?

Threading is a hair removal technique that is the most precise way to remove unwanted facial hair. Threading is not only used on the eyebrows but also on the upper lip, chin, side burns or any area of the face. This technique allows you to take a line of hair out at a time and therefore creates a more defined shape for eyebrows. Many cosmetologists, makeup artists and aestheticians are choosing this method of hair removal for their clients because it can be less painful, more precise and last longer than waxing.

How does it work ?

Thread with an antibacterial coating is used for eyebrow and facial threading. The thread is looped in a way that allows the therapist to capture the hairs and pull hairs out from the root.

How long does it take ?

It can take anywhere from 10 – 40 minutes depending on how much area of the face is being threaded. If it’s your first time, a 5 minute consultation is required.

Do customers experience redness or swelling ?

Some people do experience slight redness or swelling. If redness or swelling does occur, it is generally gone within 30 mins. A soothing gel is applied after the treatment to reduce the redness. It’s not that common but some people may experience tiny spots which will go within a matter of days.

+ Lash Perfect
Can I wear Mascara on Lash Perfect lashes?

Yes – if you choose to wear mascara we recommend using Lash Perfect Mascara, specifically formulated for use with Lash Perfect extensions. These mascaras are water washable, gentle and safe. Generally, water proof mascara and some cleansers will weaken the bond of the lash extensions. We recommend Lash Perfect gentle eye make-up remover.

Do you supply a full selection of lash lengths and thicknesses?

Yes – as a Lash Perfect professional we can offer you a tailor made image, using our comprehensive range of lashes. Available in 1mm increments from 6mm up to 15mm lengths and in 3 various thicknesses. fine, thick and extra thick. This will enable you to create the right image for each individual customer according to her lifestyle and preference.

Tell me about coloured lashes?

Lashes are available in a variety of colours, currently blue, green, violet, wine and brown, these lashes can be used as a total image change or mixed in with black lashes to give a subtle tone. The coloured lashes are sold in smaller packets of 1000 count, to enable you to try this exciting concept at a more affordable price.

Should eyelashes be tinted before having Lash Perfect applied?

It is not necessary to tint the lashes before application unless the natural lashes are extremely light. If a client requests an eyelash tint, this can be done before application. Lashes cannot be tinted or permed after application.

Can I use Eyelash Curlers?

Eyelash Curlers should not be used as the heat will disturb the adhesive. Generally, lash curlers are not needed as the gentle J curl of the Lash Perfect gives the effect of them being curled.

Can I use eye make-up?

Eye make-up can be applied as normal however, we recommend you avoid using water-proof mascara. We recommend our especially formulated Mascara and gentle Eye Make-up Remover which is both reasonably priced and essential to the upkeep of the lashes.

Can I wear contact lenses?

We recommend contact lenses are removed during the application procedure as a general precaution. There is no reason why contact lenses cannot be worn directly after application and throughout the life of your Lash Perfect.

Can extensions be applied onto the eyelid in the absence of a natural lash?

Because the correct application of Lash Perfect involves placing a single lash extension to a single natural eyelash without touching the skin you cannot apply Lash Perfect extensions where there is no eyelash.

How long do Lash Extensions last?

A full set of Lash Perfect lashes should last untouched for up to 4 weeks. However, most people are so delighted with their lashes they want to keep them for longer and therefore we recommend a top up appointment every two weeks to keep them looking pristine. For clients who would like to wear them on a long term basis we recommend a fresh set every 3 months.

Can the lashes be removed easily?

The lashes are applied in view of them staying on for up to 4 weeks, therefore the removal process while easy for a professional should not be undertaken by a customer. There is a special professional remover that is a salon only product and used correctly will remove the lashes with ease and without damaging the natural lash.

+ Xen-Tan
How does Xen-Tan give such a natural-looking tone?

The secret to Xen-Tan’s success is the increased levels of DHA, the active tanning ingredient. DHA is released slowly over time to give a deeper, richer olive tone that lasts longer. Our unique formula contains a special time-release agent called Lexorez, which means we can include much higher levels of DHA. Combined with premium moisturisers that are absorbed naturally into the skin, the result is a smoother, more even sunless tan.

How long does Xen-Tan last for?

Once applied, Xen-Tan Dark and Medium products create an instant, seductive colour that intensifies over the next 8 hours, whereas if you opt for a Light/Gradual Xen-Tan product, your colour will start to develop within 3-4 hours, and will continue deepening for the next 4 hours. You’ll then be getting envious looks and adoring glances for up to ten days, which can be extended using our Transform gradual tanner as a tan extender.

Xen-Tan is packed with moisturisers that penetrate deep into your skin to prevent dry patches from occurring. This also makes it easier to apply to problem areas like hands and feet. So once you’re done, all you’re left with is a sensational look and dreamy smooth skin. Nothing more, nothing less.

Why does Xen-Tan last longer than other brands?

It’s quite simple really – many existing brands use fruit acids to remove unwanted skin cells from the surface of your body. These fruit acids, whilst effective, also make your tan fade faster and dry out your skin, So we’ve removed all fruit acids from our body tanning products and enriched our formula with moisturisers that retain your glow for longer. These premium moisturisers, combined with the higher levels of DHA in our products and the special time-release agent, Lexorez, mean Xen-Tan lasts days longer than other fake tans on the market.

Is Xen-Tan suitable for very fair skin?

Yes it is. In fact, Xen-Tan was specifically formulated by a fair-skinned woman for this very reason! The unique combination of moisturisers and time-release agent Lexorez, plus the fact all of our products have olive and not orange undertones, mean they work with your natural colour. So now even the fairest skin can enjoy a beautiful, natural-looking glow that blends in seamlessly regardless of skin tone, leaving you with an exquisite tan and a radiant smile.

Do you have to sleep in it like other self-tanning formulas?

No. Unlike other sunless tans Xen-Tan gives an instant, pure colour that becomes richer over time. And because it’s beautifully scented it’s a pleasure to use any time of day. Ideal if you want to look sensational and feel amazing in no time at all.

How long do I need to leave Xen-Tan on before showering it off?

Your tan will start to develop over the 3-4 hours following application. You can wash it off after that, but for the best possible results, we suggest you leave it on for at least 7-8 hours before showering. Thanks to its delicious scent, you can apply it first thing and feel confident wearing it all day. We do recommend wearing darker clothes while your tan is developing.

How long does Xen-Tan take to develop?

If you choose a product with an instant colour guide, you’ll see the difference on your skin as soon as you apply. Your tan will then continue to develop over the next 3-4 hours. You can wash it off after that, but if you want to achieve the best possible results, we recommend you leave it on for at least 7-8 hours.

Can people with dry skin use Xen-Tan?

Xen-Tan is packed with moisturisers that penetrate deep into your skin to prevent dry patches from occurring. This also makes it easier to apply to problem areas like hands and feet. So once you’re done all you’re left with is a sensational look and dreamy smooth skin. Nothing more, nothing less.

What fragrance does Xen-Tan have?

Each product has a different light and delicious fragrance, which are not at all ‘biscuity’ like other fake tans often are. Due to its high levels of DHA, Dark Lotion Absolute Luxe also contains Scent Secure – a revolutionary new ingredient that locks out any chemical odour.

Can I use Xen-Tan on my face?

Yes – we’ve developed two fantastic face tanners, specially formulated to care for the delicate skin of the face. They’re so lightweight, you can apply them every day as part of your facial care routine and enjoy gorgeous results, with or without make-up.

What ingredients does Xen-Tan contain?

We strive to use natural ingredients wherever possible and many of our products are paraben free, but for a detailed list of ingredients, check out the specific product pages in our shop.

Which Xen-Tan is right for me?

Use the Find the perfect Xen-Tan tool to find out. With a range of colour and application options available, you’re sure to find one that’s perfect for you skin tone and your lifestyle.

Does Xen-Tan protect you from the sun?

No, Xen-Tan contains no SPF, so always make sure you use a high factor sun cream when you’re out in the sun. We recommend using an oil-free variety as the oils in sun cream can break down DHA and cause your tan to fade more quickly.

Can I moisturise with Xen-Tan?

Yes you can – we recommend that once you’ve showered after applying, you moisturise skin daily with an oil-free moisturiser. On the third day after applying, gently exfoliate your skin with Xen-Tan Body Scrub. Don’t worry, it’s completely colour-safe so won’t strip your tan, it’ll just keep your skin feeling wonderfully soft and smooth. To prolong your tan, use Transform or Transform Luxe as a tan extender, to keep your colour topped up and looking gorgeous.

+ Semi Permanent Make-up
How Does it Work?

Permanent cosmetics are a type of cosmetic tattooing that uses pharmaceutical grade pigments which are applied to the second layerof your skin.  This results in a wonderful shadow of colour that looks like perfectly applied make-up.

How long does it last?

Permanent cosmetics are exactly as they sound – permanent!  Over the years colour may fade, but don’t worry, you can simply have a top up every year to 18 months which makes them look as good as new.

Does it hurt?

It’s no more painful than having your eyebrows tweezed and your technician uses sophicated equipment that eliminates any distress.